Features in different license levels - InfoCaption

Features in different license levels

License level

Help desk Project license Enter­prise Soft­ware ven­dor

GUIDE

Step By Step guide (Screen recordings)

* Record the screen, or parts of it, through the web brows­er inter­face (Win­dows)
* Record sound at the same time as you record the screen, or add it after­wards (Win­dows)
* Edit guides after pub­lish­ing (Win­dows)
* Advanced edit­ing (Win­dows)
* Sim­ple sound edit­ing (Win­dows)
* Dif­fer­ent types of guide play­ers depend­ing on need
* Tem­plates for text box­es etc
* Advanced pro­duc­tion and edit­ing of e-learn­ing based mate­r­i­al

 Text guides

* Tem­plate based
* Import Word doc­u­ments
* Batch impor­ta­tion of Word doc­u­ments
* Insert images
* Insert and embed con­tent from exter­nal sources
* Insert and embed guides
* Insert screen­shots direct­ly from the edi­tor (Win­dows)

Quick guide (IRL video)

* Upload video

Other recording features

* Inci­dent recorder (Win­dows)
 * Quick recorder (Win­dows)  
 
 
 

 Outlines

 

 Knowledge tests

 

 MicroLearning with Push Training

 

 Mobility

* Search page adjustable to mobile devices
* Pro­duc­tion of quick guides with video upload­ing
* Pro­duc­tion of Text guides

 Search

* Unlim­it­ed num­ber of search pages
* Embed­d­a­ble search pages for soft­ware such as Share­Point
* Graph­ic adjust­ments
* Charts
* Adjustable guide por­tal
* Posi­tion spe­cif­ic por­tal with process con­nec­tion on indi­vid­ual lev­el
 
Option­al
 
Option­al

 Background systems

 Access – Secu­ri­ty
* User login
* SSO
* Fire­wall – IP-fil­ter­ing
 Rank­ings – Feed­back
* Stan­dard
* Adjustable Feed­back
 Guide admin­is­tra­tion
* Man­age mul­ti­ple guides simul­ta­ne­ous­ly
 Serv­er set­up
* OnPremis­es
* Cloud
 
 VideoEn­cod­ing
* OnPremis­es through smart encod­ing or inter­nal encod­ing serv­er.
* Cloud encod­ing to HD (smart encod­ing)
 Graph­ic adjust­ments
* Search pages
* Play­ers
 Main­te­nance and work flow
 * Cyclic main­te­nance of guides with noti­fi­ca­tions
 * Mod­er­a­tion (approval process)  
 
 
 

 Integration

 
 
 
 
 * Guide embed­ding
 * Search page embed­ding
 *Help routes for inte­gra­tion with appli­ca­tions
 * Inte­gra­tion with Share­point and oth­er CMS
ITSM and CRM (adjust­ments through inte­gra­tion frame­work)
* Search when case reg­is­ter­ing  
Option­al
 
Option­al
 
Option­al
Option­al
* Insert guide direct­ly into appli­ca­tion  
Option­al
 
Option­al
Option­al
 
Option­al
* Search for guide direct­ly in appli­ca­tion  
Option­al
 
Option­al
 
Option­al
 
Option­al
* Cre­ate guide direct­ly from appli­ca­tion  
Option­al
 
Option­al
 
Option­al
 
Option­al
* Auto­mat­ic update of case sta­tus in self ser­vice  
Option­al
 
Option­al
 
Option­al
 
Option­al
 API  
 
 
 

 Statistics

* Unmatched search­es
 
* Sta­tis­tics on an indi­vid­ual lev­el for guides and knowl­edge tests
 
Option­al
 
Option­al
 
Option­al
* Sta­tis­tics on guide lev­el  
 

Domain management

* Free Info­Cap­tion domain name
* Free domain name

Other methods of distribution

* QR-codes for all guide links

Standard content

* Pos­si­bil­i­ty to down­load to serv­er
* Free use of pro­duced stan­dard guide

 PROCESS

* Deci­sion tree with­out swim lanes
* Process map with roles
 
Option­al
* Revi­sion con­trol of process­es maps
 
Option­al
 * Out­line of proces­sor (under devel­op­ment)
 
Option­al
 * User por­tal
 
Option­al
 

TRACK

* SCORM-export of Step-by-step guides
* Impor­ta­tion of LMS-course Scorm 1.2 in web inter­face
 
Option­al
 
Option­al
 
Option­al
* Analyser for reports
 
Option­al
 
Option­al
 
Option­al

Support

* Self-ser­vice sup­port
* Mail sup­port
* Per­son­al sup­port and coach­ing