Helpdesk - InfoCaption

Helpdesk

Sup­port 24 hours a day

Info­Cap­tion is a sys­tem for dig­i­tal learn­ing and Knowl­edge Man­age­ment. We focus on the con­tent and the pos­si­bil­i­ty to share knowl­edge. Pro­duced guides are made search­able to end users, but can also be used inter­nal­ly with­in the sup­port organ­i­sa­tion. Our work is based on the expe­ri­ence we have gained through­out the years, and call our way of work­ing The IC Way, which is part­ly inspired by KCS. With Info­Cap­tion, the ben­e­fits are not only felt by the Help Desk, but the busi­ness as a whole thanks to the pos­si­bil­i­ties of edu­ca­tion and process doc­u­men­ta­tion.

Reduce support

Reduce sup­port through self ser­vice and ped­a­gog­i­cal guides.

Quick production

Quick and easy pro­duc­tion pro­vides a liv­ing mate­r­i­al.

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Different types of guides

Dif­fer­ent types of guides depend­ing on needs.


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One system

One sys­tem for edu­ca­tion, doc­u­men­ta­tion and sup­port.

Support portal

Adapt­able sup­port por­tal for inter­nal use and/or for your cus­tomers.

Internal knowledge sharing

Effec­tive ways of shar­ing knowl­edge with­in the busi­ness for best prac­tice etcetera.


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Bug recording

Doc­u­ment inci­dents and bug­gs with Inci­dent Recorder.

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Integration

Inte­grate with oth­er sys­tems through SSO, APIs and Plu­g­ins.

Statistics

Fol­low up usage of guides all the way down to an indi­vid­ual lev­el.


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Quality

Via a num­ber of func­tions, the knowl­edge data­base will stay updat­ed, which will pro­vide qual­i­ty to pro­duced mate­r­i­al.

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Standard content

Use the already pro­duced stan­dard guides for Microsoft Office, among oth­ers.