Services - InfoCaption
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Services

Our way of work­ing – sim­ple, func­tion­al meth­ods for shar­ing knowl­edge. Test­ed and improved since 2002. IC Way is the result of hun­dreds of projects based on shar­ing knowl­edge, mapped for process and for­malised. IC Way is both our project mod­el in client projects and the whole base for our com­pa­ny. We and our part­ners will help you with every­thing from Knowl­edge man­age­ment with­in IT helpdesk, to dif­fer­ent types of intro­duc­tion projects.

In con­nec­tion with imple­men­ta­tion, we use our mod­el for intro­duc­tion of plat­forms that is based upon many years of best prac­tice.


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Demo and inspiration

If you want to go from ? to ! in your organ­i­sa­tion, a demo of our prod­uct is time well invest­ed. Based on your needs and thoughts, we present how Info­Cap­tion in an effec­tive way can reduce the num­ber of teacher-led train­ing ses­sions and ques­tions to knowl­edge administrators/support func­tions. It will also help employ­ees to under­stand their part in the whole organ­i­sa­tion and quick­ly get answers to their ques­tions.


Test project

Test our prod­uct in the cloud. You pay only for the time that we help you, for exam­ple with pro­duc­er edu­ca­tion.


Cloud or On Prem

Info­Cap­tion can be used in two ways:
In the cloud: The eas­i­est alter­na­tive for you. The serv­er is in the cloud and Info­Cap­tion makes sure the run­ning and updates are work­ing.
OnPremis­es: You install the prod­uct on your own serv­er and are respon­si­ble for updates for new ver­sions with the help from our sup­port.


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Producer education and coaching

Info­Cap­tion is always there to help you achieve your visions in the best way pos­si­ble. We offer edu­ca­tions around all of our prod­ucts and solu­tions on site, alter­na­tive­ly via Skype. To be coached is impor­tant for you to get the max­i­mal effect of your invest­ment. This can be about embed­ding mate­r­i­al on your intranet, back­ground struc­ture, search func­tions and ped­a­gog­i­cal aspects.


Standard content

Stan­dard con­tent means pre­pared instruc­tion guides around com­mon busi­ness sys­tems, for exam­ple Skype or MS Office. You can choose to import the guides to your own serv­er and adapt them after your struc­ture, or use them via an exter­nal web inter­face. The mate­r­i­al is a part of company/municipality licence, but are also avail­able for pur­chase sep­a­rate­ly. See exam­ple of guides here.


Customize and integrate

Since our prod­uct is com­plete­ly devel­oped by Info­Cap­tion you have every chance to make it ”your own”. We can cus­tomize the prod­uct graph­i­cal­ly so it will har­mo­nize with your graph­i­cal pro­file and wish­es, so that your users will feel famil­iar with the prod­uct. The prod­uct can also be embed­ded in an intranet when it comes to guides and process­es. Search func­tions can be embed­ded or inte­grat­ed as a part of the intranet, which makes it eas­i­ly acces­si­ble for the users.


Meet us and others

It is impor­tant for us to have a close rela­tion­ship to our cus­tomers, by meet­ing and stay­ing in touch reg­u­lar­ly. We also host events for pro­duc­ers that cre­ates mate­r­i­al, where you have the chance to meet like mind­ed peo­ple. Every year, we put togeth­er a Guide retreat where you can meet to pro­duce mate­r­i­al, net­work and ask ques­tions. We also host a User Forum, where clients can show their solu­tions, and we talk about func­tion­al­i­ty and devel­op­ment of the prod­uct Info­Cap­tion.


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Let us produce

Info­Cap­tion offers pro­duc­tion help if you lack time or resources, or if the time frame of a project is tight. We then pro­duce the mate­r­i­al, based on what you want.

Our col­lab­o­ra­tion with Info­Cap­tion has been smooth. You often get answers to your ques­tions very quick­ly, and if we have wish­es regard­ing devel­op­ment, they have often been pro­ceed­ed with.

Håkan Ced­erqvist

IT-Edu­ca­tor, Kum­la Munic­i­pal­i­ty


The col­lab­o­ra­tion with the sup­pli­er is work­ing very well. They are keen on help­ing us with what we need. We have had help with pro­duc­ing guides and how to think around them. We are also attend­ing the user con­fer­ence every year and meet oth­er com­pa­nies that also work with guides, and that is very reward­ing.

Nina Hög­st­edt

IT Ser­vice Man­ag­er – Ser­vicedesk and Inter­nal IT, Coor Ser­vice Man­age­ment


The col­lab­o­ra­tion with Info­Cap­tion works very well. We have spe­cial demands and it is impor­tant to us that they are met as request­ed for this sys­tem to work for us.

Tobias Pet­ters­son Öien

Sys­tem own­er, Intraser­vice Gothen­burg Munic­i­pal­i­ty