Independent software vendor - InfoCaption

Independent software vendor

Reduce time for cus­tomer sup­port and at the same time increase the qual­i­ty of the edu­ca­tion you deliv­er

Info­Cap­tion is a com­plete knowl­edge sup­port sys­tem for pro­duc­ers and dis­trib­u­tors of dif­fer­ent busi­ness- and oper­a­tion sys­tems. With the help of Info­Cap­tion, those who work with doc­u­men­ta­tion, edu­ca­tion, mar­ket­ing or sup­port can eas­i­ly pro­duce dif­fer­ent types of guides where the users receive step-by-step instruc­tions that show exact­ly how to solve prob­lems or how a task in a sys­tem is per­formed. Info­Cap­tion there­by reduces the strain on the sup­port team, and cre­ates new pos­si­bil­i­ties for mar­ket com­mu­ni­ca­tion and edu­ca­tion as well as stream­lin­ing of inter­nal rou­tines. The idea is to have one cen­tral source of infor­ma­tion that can be used by all areas of the busi­ness.

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One system

One sin­gle sys­tem for all edu­ca­tion, doc­u­men­ta­tion and sup­port.

Quick production

Quick and easy pro­duc­tion pro­vides a liv­ing mate­r­i­al.

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Different types of guides

Dif­fer­ent types of guides depend­ing on need.


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Knowledge tests

Ensure your users and part­ners knowl­edge through knowl­edge tests.

Document processes

Doc­u­ment and devel­op process flows through the process tool.

Reduce support

Reduce sup­port through self ser­vice and edu­ca­tion­al guides.


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Reord bugs

Doc­u­ment inci­dents and bugs with the Inci­dent recorder.

Internal knowledge transfer

Effec­tive ways of shar­ing knowl­edge with­in the busi­ness for best prac­tice etcetera.

Support portal

Adapt­able sup­port por­tal for inter­nal use and for your cus­tomers.


Educational packages

Cre­ate ready for use edu­ca­tion­al pack­ages for your users.

Publish webinars

Store and dis­trib­ute your own webi­na­rs

Statistics

Fol­low up usage of guides all the way down to an indi­vid­ual lev­el.


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Integration

Inte­grate with oth­er sys­tems through SSO, APIs and Plu­g­ins.

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Security

Guides and search pages can be pro­tect­ed in many dif­fer­ent ways depend­ing on the field of appli­ca­tion.

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Release notes

Raise the under­stand­ing of release notes by record­ed guides.