What is InfoCaption? - InfoCaption

Guides — The Core of InfoCaption

Info­Cap­tions guides help those who want to share their knowl­edge to do so, and those who look for infor­ma­tion to find it. Per­sons pos­sess­ing know-how describe their own work process. The guides can include text and images, record­ed screen ses­sions or videos. They can be designed as tests or man­u­als, depend­ing of what you want to con­vey. The guides can be used to inform new users on how you use a new sys­tem or as sup­port for more expe­ri­enced users who need help with spe­cif­ic parts of their work.

 

Why InfoCaption Guide?

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Created by the ones who know

We at Info­Cap­tion do not believe in advanced tools that only a few in the organ­i­sa­tion has access to. It should be easy to explain some­thing with a guide. There­fore, our licence mod­el is designed in a way that makes it easy to get new pro­duc­ers start­ed.

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Comprehensive solution

With Info­Cap­tion you do not only cre­ate the guides — the sys­tem also makes the pro­duced mate­r­i­al acces­si­ble and put to use. All the guides is stored in a serv­er con­nect­ed to a search page so the users eas­i­ly will be able find the sup­port they need, all in one place.

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Always the latest material

Each pro­duced guide gets an unique ID, so when the guide needs to be updat­ed, for exam­ple when a new ver­sion of a sys­tem is released, you do not have to give the users any new mate­r­i­al — the link to a guide always stays the same!

Info­Cap­tion is the cen­ter for infor­ma­tion shar­ing in Kum­la munic­i­pal­i­ty. We have guides and cours­es about every­thing: from what you need to know as a new­ly employed to how health­care pro­fes­sion­als write an imple­men­ta­tion plan. The sup­ply of guides is con­stant­ly expand­ing and is cre­at­ed by the exper­tise that exists in each part of the organ­i­sa­tion. With Info­Cap­tion our employ­ees save time — both those look­ing for infor­ma­tion and those who wants to share it.

Håkan Ced­erqvist

IT-Edu­ca­tor, Kum­la Kom­mun

Different types of guides

Step-by-step guides

By record­ing the screen you eas­i­ly cre­ate a step that you put togeth­er to an edu­ca­tion­al instruc­tion guide. The record­ing can be edit­ed and elu­ci­dat­ed with text, mark­ers and sounds. Thanks to the sim­plic­i­ty of cre­at­ing guides, it does not take much longer time to cre­ate the guide than to actu­al­ly exe­cute the task. The step-by-step guides assist the users on how to  exe­cute a cer­tain task in a sys­tem by show­ing how to do it step by step, but with­out forc­ing any­one to look at parts they already are famil­iar with. You watch the rel­e­vant steps, and get the rel­e­vant help.
See exam­ple

Text guides

Text guides are clear text and pic­ture based instruc­tions that are pro­duced and edit­ed by com­bin­ing text, pic­tures, screen shots and step-by-step guides. With the includ­ed ”hot spot”-tools it is pos­si­ble to inter­ac­tive­ly­ex­plain dif­fer­ent areas in a sys­tem. The text guide tool also helps you to put your PDF and Word doc­u­ments to use by pub­lish­ing them at the search page.
See exam­ple

Knowledge tests

The knowl­edge tests let the users eas­i­ly test their knowl­edge. The test con­sists of text-, pic­ture- and mul­ti­ple choice-ques­tions, that can be com­bined after your own wish­es. From the knowl­edge test an indi­vid­ual study plan with guides and doc­u­ments is cre­at­ed, based on which queations the user failed to answer cor­rect­ly. The users' test results can also be fol­lowed up through the use of the Track com­po­nent.
See exam­ple

Outlines

The guides can be com­bined in dif­fer­ent ways to reach a cer­tain tar­get group or to deliv­er a cer­tain mes­sage. You can for exam­ple build a man­u­al for new­ly employed or make an overview before the imple­men­ta­tion of a new sys­tem, con­sist­ing of sev­er­al guides and dif­fer­ent types of guides. Each pack­et gets a unique link and is updat­ed auto­mat­i­cal­ly when you change some­thing in one of the includ­ed guides.
See exam­ple

Video guides

Import videos or record with your mobile cam­era. The result will be a step-by-step guide show­ing how tasks are exe­cut­ed in real life.
See exam­ple

To create guides

When mak­ing a video, you can explain a lot in a very sim­ple way. If you were to explain the same sit­u­a­tion in text, it would be rather dif­fi­cult for peo­ple to grasp. Because we split up the videos in steps, you can eas­i­ly repeat any half minute that is inter­est­ing, instead of fast-for­ward­ing or rewind­ing, like you would have to do in longer videos.

Anders Heyle

IT-Edu­ca­tor, MSB


To present guides to end users

Send links

Send a direct link to a guide to end users who are won­der­ing how to per­form a task.

Search pages

All the guides are gath­ered on at search page so that the users eas­i­ly can find the sup­port they need. Info­Cap­tions search engine sorts the results  accord­ing to rel­e­vance which means the users quick and easy can find the guid­ance they are look­ing for. With a few click the search page can be adapt­ed after your organisation's graph­ic pro­file.
See exam­ple

Support portal

A sup­port por­tal can be cre­at­ed with a few clicks by choos­ing the wid­gets that are the most inter­est­ing and rel­e­vant for your organ­i­sa­tion.

Embedded search pages

Guides and search pages can eas­i­ly be inte­grat­ed in your own web envi­ron­ment.
See exam­ple

Integrate with intranet

If you want to inte­grate Info­Cap­tion with you intranet or web envi­ron­ment our co-work­ers are more than will­ing to assist you.
See exam­ple

Complement the guides with processes

Info­Cap­tion becomes extra pow­er­ful with the tool Process

The power of InfoCaption processes

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Created by those who knows

Just like with the guides we think it is impor­tant that the process of cre­at­ing process­es is smooth and easy. InfoCaption’s licenc­ing mod­el makes it pos­si­ble for those who actu­al­ly knows how the process works to draw it – the organ­i­sa­tion gets to describe it self!

Living processes

InfoCaption’s process­es will not turn into just a doc­u­ment in a fold­er and you do not need to think about how they are saved or pre­sent­ed. They are cre­at­ed direct­ly in the web brows­er and are pub­lished in a search­able inter­face. From the inter­face they are also easy to edit  if you att some point wold like to change some­thing in them.

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Shows what to do and how to do it

By link­ing guides or oth­er types of infor­ma­tion to each activ­i­ty the employes get knowl­edge sup­port direct­ly in the process – just where they need it. In that way the process­es become extra use­ful: they will not only tell you what to do but they will also show, step by step, how to do it.

Easy to share

Each Info­Cap­tion process has a unique link. With this you can eas­i­ly share the process­es in emails and on web­sites, and inte­grate them in for exam­ple the organisation’s intranet.

Since we start­ed using Info­Cap­tion Process, the work with process­es has become eas­i­er, and it doesn’t have to be con­trolled and teached in as big a scale. Thanks to the sim­plic­i­ty in the tool, we don’t have to use process experts in our com­pa­nies. The one who knows how to work with­in the process can also draw it!

Anni­ca Pet­ters­son

Process Man­age­ment, Lindab

Follow on the organisation's learing process through Track

Track the use all the way down to an indi­vid­ual lev­el.
Show me

What you can do with the help of Track

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Ensure level of knowledge

Make sure the users have the ade­quate knowl­edge before they get access to a cer­tain IT sys­tem.

View course statistics

Put togeth­er a cou­ple of guides and a knowl­edge test to a course. You can lat­er do fol­low-ups on views and test results on an indi­vid­ual lev­el.

Import courses

Import already pro­duced e-learn­ing cours­es in SCORM-for­mat and fol­low up on indi­vid­ual lev­el.


We make sure that the users have gone through the guides that is need­ed to get access to out sys­tems. The time spent to admin­is­trate the fol­low up is min­i­mal since we use the con­nec­tion between Info­Cap­tion and the our user cat­a­log (LDAP).

Claes Karls­son

IT man­ag­er, Borås Munic­i­pal­i­ty